Passengers on a Ryanair flight to Ibiz departing from Edinburgh airport were left cowering in their seats as a seventy-strong crowd of men and women partied to music played loudly on a bluetooth speaker in the aisles whilst swigging from bottles of duty-free booze.
A married couple from North Lanarkshire, Scotland, told Daily Record they were looking forward to a relaxing break when they boarded the plane at Edinburgh Airport on September 25 but were subjected to a ‘horrific’ three hours of travel instead.
The woman told how her husband, 58, who has a heart condition, was accosted on the way back from the bathroom by a boozed-up youth, who hit his hand before making a rude gesture.
Other passengers were also allegedly subjected to verbal abuse and harassment by members of the 70-strong group as plane staff struggled to remedy the situation.
After returning from holiday, the couple made a formal complaint to the airline over the incident receiving a “copy and paste” reply on November 26, which took “no responsibility and gave no assurances that it wouldn’t happen again.”
The couple have vowed never to use Ryanair again after they took a month to reply to their complaint, simply apologising for “any inconvenience caused.”
A spokesperson for Ryanair said: “A group of passengers on this flight from Edinburgh to Ibiza became disruptive mid-flight.
“To diffuse the situation and minimise any disruption to passengers, crew made several announcements throughout the flight and refused to serve more than two alcoholic drinks to each passenger.
“Passengers ceased their disruptive behaviour before landing safely in Ibiza.”